You get a fixed contact person, fixed maintenance appointments and documentation of your entire IT. Billing is based on effort or an hour bundle, deliberately without a monthly fee, subscription or minimum term: you only pay for what you actually need.
What is included
- Helpdesk for your employees via ticket, email, phone or WhatsApp with an agreed response time
- Support for workstations (Windows, macOS), servers, network, Wi-Fi, printers and telephony
- Regular maintenance as needed, monthly or quarterly: updates for operating systems and applications, checks of backups, antivirus and disk space
- Monitoring of servers, services and backups with alerting so that problems show up before the outage
- User management: onboarding and offboarding of employees, permissions, mailboxes, Microsoft 365
- Licence and contract overview (Microsoft 365, domains, hosting, software) with reminders before expiry
- Documentation of your IT: devices, access, network plan, contacts at providers
- On-site visits in Vienna and the surrounding area based on effort, emergency help with priority
Typical assignments
- A law firm with eight workstations gets fixed maintenance appointments, a helpdesk and one contact person instead of occasional firefighting.
- A trade business has its server, NAS, Wi-Fi and the tablets of its technicians looked after, including onboarding of new staff.
- An agency adds Linux, network and security topics to its team that nobody covers internally.
- After the previous IT provider left, the entire IT is inventoried, documented and taken over.
Process
Request
Describe your needs briefly via the form, WhatsApp or the live chat.
Assessment
Within one business day you receive an assessment with effort, price and a proposed date.
Implementation
I do the work personally, remotely via secured access or on site, and keep you updated throughout.
Handover and invoice
Documented handover, then an invoice from KernelHost GmbH with convenient payment via kernelhost.com.
Questions about this service
How is IT support billed?
Based on effort in 15-minute increments or with an hour bundle that is valid for 12 months. There is no monthly fee, no subscription and no minimum term. Larger projects such as a server replacement are quoted separately at a fixed price.
How quickly do you respond to problems?
On business days within four hours, for outages that stop operations as fast as possible and in Vienna on site if needed.
Do you take over an existing IT landscape?
Yes. At the start I inventory devices, access and contracts, document the state and propose the most urgent improvements. After that, support runs with fixed maintenance appointments and help as needed.
Remote for companies across Austria, combined with on-site appointments in Vienna on request.