From operating critical infrastructure I know that calm and a clear procedure matter more than frantic action in an emergency. You reach me via WhatsApp, phone or ticket and get an honest assessment immediately.
What is included
- Initial assessment by phone or WhatsApp, then remote access or on-site visit
- Restoration of servers, services and networks after outages and misconfigurations
- Procedure for suspected ransomware: isolation, preservation of evidence, restore from backups
- First measures for data loss, cooperation with data recovery labs for hardware damage
- Replacement systems and temporary solutions to keep the business running
- Setup of workstations and home office access when it has to be quick
- Final report with cause, measures and recommendations
- Follow-up: root cause analysis, hardening and a tested backup so it does not happen again
Typical assignments
- Monday morning the server does not start: on-site diagnostics, restore from backup, operations back by noon.
- Encrypted files on the NAS: isolation, analysis, restore from snapshots and hardening of access.
- No internet after a provider change: firewall and routing are reconfigured on site.
- An employee accidentally deleted the project drive: restore from snapshots within an hour.
Process
Request
Describe your needs briefly via the form, WhatsApp or the live chat.
Assessment
Within one business day you receive an assessment with effort, price and a proposed date.
Implementation
I do the work personally, remotely via secured access or on site, and keep you updated throughout.
Handover and invoice
Documented handover, then an invoice from KernelHost GmbH with convenient payment via kernelhost.com.
Questions about this service
How quickly do you respond in an emergency?
Requests via WhatsApp or phone are usually answered within an hour. On site in Vienna I am there the same or next business day depending on workload.
What should I do immediately if I suspect ransomware?
Disconnect affected devices from the network, do not switch them off, do not open ransom pages and contact me. Do not connect backups before the environment has been checked.
Do you also help private individuals?
My focus is on companies and the self-employed. I also help with home office workstations and networks in private households in the Vienna area.
Service area: Vienna and the surrounding area (Klosterneuburg, Korneuburg, Schwechat, Mödling, Perchtoldsdorf, Purkersdorf).